1. Digital Credit Purchases
YouAmazing sells digital translation credits. Credits are delivered to the user account and can be used for YouTube localization workflows.
2. Used Credits
Credits that have already been used for translation jobs are generally non-refundable, because the digital service has already been delivered.
3. Unused Credits
Refund requests for unused credits may be reviewed case by case. Approval may depend on payment provider rules, fraud checks, regional consumer laws and account activity.
4. Failed or Duplicate Payments
If a payment is duplicated or credits are not delivered due to a verified technical issue, contact support and we will investigate the transaction.
5. Chargebacks
Unauthorized chargebacks or payment abuse may lead to account suspension, credit removal or additional verification.
6. Contact
For billing help, contact support@youamazing.net and include your account email, package name and transaction date.